Send us a video in clear light, holding up a paper with the number 762137, tilt your head left, right, up, and down, your face should be fully visible. These were the instructions I was given by Meta in order to regain access to an instagram account I created for work.
I am very protective of my data and do not have a personal instagram account, so when I made the account I set a few rules for myself:
1. only use the desktop version of the site, never download the app
2. only access the account through my work computer
3. do not add a phone number
4. do not give it access to my camera
5. do not use any real names, DOB, or true information
Then yesterday, after about 6 months of having this account, I was booted out under the premise of “please complete this test to verify you are human”. The first test was a simple capcha test. The second, instagram was requiring my phone number for confirmation. Phone numbers are usually optional on the platform and I have opted out of giving that information.
Phone numbers can be traced, the number connects to a real person with a real address and data about who they are in network with. Meta uses this to build a map of who’s connected to who, and paint a better picture of that user’s data profile.
So I started a chat on their platform with customer service, I was connected to someone under the alias “Lane Lewis” then “Lois Love” both immediately asked for my name in order to verify the account, I gave them my username handle. I was curious if there was a way for a user to bypass this request and let them know I didn’t have a phone number. So I was moved to the second solution: take a video for us. “ I do not have video and camera capabilities, is there another way to verify I am human”. According to Lane and Lois there was not, but they could send me an email to my account email address with instructions that I could later reply to when I did have access to a camera.
I won’t be completing this test and have regained access to my account by using an anonymous open source phone number website for SMS purposes, but it does bring up the question in my mind, why is Meta requiring this level of identification verification for their users and why is it reminiscent of the image documentation used when taking people into government custody?
I am also suspicious about what prompted my account to be flagged for verification and if it had anything to do with the lack of data the platform has been able to pull from my account.
Shu Lea Cheang’s 3x3x6 at the 2019 Venice Biennale
Shu Lea Cheang’s 3x3x6, presented at the 2019 Venice Biennale, examines the systems of surveillance and identification used to monitor people, particularly in prisons. The work references the dimensions of a standard prison cell and fills that space with cameras, facial recognition and biometric tracking that continuously observe and classify its occupants.
The visitors of the exhibition become the subjects. Their faces and movements are captured and transformed into data and digital avatars on the display screens.
Cheang collapses the distance between physical incarceration and the increasingly pervasive forms of digital surveillance that operate outside prison walls, questioning how identification technologies turn a person’s behavior and presence into something that can be recorded, analyzed, mined, and likely, controlled.